WHEN WILL MY ORDER SHIP?
Our products ship from Monday to Friday, within 1-2 BUSINESS days, (business days do NOT include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. All packages will be shipped in the order they are received.
Below you can check out which Holidays our products do not ship.
- New Year’s Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
WHEN WILL MY ORDER ARRIVE?
Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Shipping time varies by destination. Remote areas may require additional time for delivery from the expected delivery date.
HOW MUCH IS SHIPPING?
International shipping cost may vary by destination except Canada (Flat rate $10.95). Free shipping offers are not available for outside of USA
We currently do not ship to the following countries: Mexico, China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of Ukraine, Sudan, and Syria.
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your JB & EVES order and/or shipping total. JB & EVES is not responsible for fees associated with import and these fees may be collected at the time of delivery. All fees must be paid by the parcel recipient.
JB & EVES is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
Customers located outside of the US must have a matching billing and shipping address. Your order will be canceled if your international addresses don’t match.
Conversion and import fees don’t apply to international orders. However, if you live outside of the US, your financial institution or country of residence may charge additional fees on top of your total, such as conversion or import taxes/customs fees. JB & EVES can’t credit you for these fees since they come from your financial institution or country. Please call your financial institution or customs office before placing your order to confirm what kind of charges you can expect from them.
Free shipping offers are not available for international shipping.
Due to the low-cost nature of our products, we cannot accept any returns for any other reasons at this time. Available return and exchanges policies apply to US only.
WHAT IF THERE WAS SOMETHING WRONG WITH MY ORDER?
If we have made a mistake with your order, please contact us as soon as possible and we will gladly do our best to find the best solution for you at firstname.lastname@example.org
DAMAGED, DEFECTIVE OR WRONG ITEMS
We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse. In the case of defective or wrong items, please contact customer service via e-mail email@example.com within three (3) business days of delivery and provide the nature of the defect. Any claims made after (3) business days will NOT be accepted.
If a damaged item is received due to rough delivery, JE & EVES is not liable for these damages, and claims need to be made with the carrier company. In a case of a Manufacturer defective item or a wrong item sent to you, please contact our customer service team and they will be happy to assist you!
Please be aware that shipping costs cannot be reimbursed, nor we can take responsibility for any lost or damaged packages which are not shipped back with a tracking number; or if tracking number was not provided to us via our return process of your return.