We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse. In the case of defective or wrong items, please contact customer service via e-mail firstname.lastname@example.org within three (3) business days of delivery and provide the nature of the defect. Please note: exchanges are not accepted for items in good condition.
To ensure our customer’s satisfaction, we offer all US customers 3 days return guarantee program. We accept returns ONLY for any of our intimates collection (Panty, Bras, Hosiery, Socks, Lingerie). Customer must send us an email to our online service account email@example.com within 3 DAYS after the package has been officially delivered to recipient’s address.
ANY claims made AFTER (3) business days will NOT be accepted.
- Order number
- Contact information
- List of items you are unsatisfied with (including description of damages or defects).
- Pictures of the items must also be provided.
Upon reviewing the information provided, our customer service department will contact you (usually within 5 business days).
Once your claim has been approved you must return the item within 5 days. You will be fully refunded after we received the package. We DO NOT provide any return label. It is the customer’s responsibility to provide tracking information for the returning package. (If the item is lost under carrier’s process, we do not proceed with the refunding process until we receive the items).
If you have further questions, please contact us at firstname.lastname@example.org