Return Guarantee
We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse.
Returns are available for STORE CREDIT ONLY. ( Shipping and handling fees are non-refundable)
In the case of defective or wrong items, please contact customer service via e-mail comments@shopcherrie.com within three (3) business days of delivery and provide the nature of the defect.
Please note: exchanges are not accepted for items in good condition.
We do our best to represent swatches as closely as possible, however the actual shade may appear differently on everyone. This is due to monitor resolution and color settings, etc.
If you believe that you were sent an incorrect shade or item you can return the item for store credit only
To ensure our customer’s satisfaction, we offer all US customers 3 days return guarantee program. We accept returns ONLY for our intimates collection (Panties and Bras ). All items must be returned in their original condition; unused, undamaged. We cannot accept items that have been worn or altered. Customer must send us an email to our online service account comments@shopcherrie.com within 3 DAYS after the package has been officially delivered to recipient’s address.
Any claims made AFTER (3) business days will NOT be accepted.
Return steps
Please provide:
- Order number
- Contact information
- List of items you are unsatisfied with (including description of damages or defects).
- Pictures of the items must also be provided.
Upon reviewing the information provided, our customer service department will contact you (usually within 5 business days).
Once your claim has been approved you must return the item within 5 days. You will be refunded after we received the package.
We DO NOT provide any return label.
Since we typically offer lower shipping rates than the postal office itself, the actual shipping cost may be greater than what was originally charged. It is the customer’s responsibility to provide tracking information for the returning package. (If the item is lost under carrier’s process, we do not proceed with the refunding process until we receive the items).
Please mail your return to:
305 S STANTON
EL PASO, TX 79901
If you have further questions, please contact us at comments@shopcherrie.com
UPDATED (01.31.22)