3 Days Return Guarantee

To ensure our customer’s satisfaction, we offer all US customers 3 days return guarantee program. We accept returns for any of our jewelry, accessories, and intimates (EXCLUDES COSMETICS). Customer must send us an email to our online service account comments@shopcherrie.com  within 3 DAYS after the package has been officially delivered to recipient’s address. (Any claims made after 3 business days will not be accepted).

Return steps

Please provide your invoice number, contact information, list of items you are unsatisfied with (including description of damages or defects). Pictures of the items must also be provided.

Upon reviewing the information provided, our customer service department will contact you (usually within 5 business days).

Once your claim has been approved you must return the item within 15 days. You will be fully refunded after we received the package. We DO NOT provide any return label. It is the customer’s responsibility to provide tracking information for the returning package. (If the item is lost under carrier’s process, we do not proceed with the refunding process until we receive the items).

If you have further questions, please contact us at comments@shopcherrie.com