Shipping & Handling Information

Our products ship from Monday to Friday, within 1-2 BUSINESS days, (business days do NOT include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. All packages will be shipped in the order they are received.

Below you can check out which Holidays our products do not ship.

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas

 

When will my order arrive?

Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. Optional text message order tracking is included, please note that incorrect e-mail addresses will not receive tracking.

Shipping time varies by destination. Remote areas may require additional time for delivery from the expected delivery date.

The time it takes for internationals parcels to arrive can vary depending on the countries listed below, & are dispatched on Mondays, Wednesdays and Fridays

For international orders: We recommend using https://www.17track.net/ for complete tracking info for your package, as well as pasting the tracking code with your local post mail services.

 

My Order did not arrive or my package got lost:

My order says "Delivered": Please check with family or household members first, or other areas where your package may end up. Make sure your address was correct when it was sent.

SHOP CHERRIE SHALL NOT BE LIABLE for any lost, stolen, custom fees, custom duties countries may apply or for any delay caused by act or default of the shipping carrier.

Cherrie is responsible for orders until they leave our warehouse facility ONLY. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.


If you believe USPS made a mistake in delivering your package to somebody else please follow the link to open a claim (Domestic Orders Only!)

https://www.usps.com/help/missing-mail.htm

 

I'd like to cancel my order.

 
Please note once an order is placed we can not alter it, only cancel and issue a store credit. After being shipped the order can no longer be cancelled.  

 

My address is incorrect. What do I do?

Please Call or E-mail us right away if the order was just made. That way we can correct the address before sending. 

comments@shopcherrie.com

915-775-8588 

If your package is already on it's way please follow the link. We will charge to resend a brand new package with new label. 

https://www.usps.com/manage/package-intercept.htm

 

Package was returned to Sender. Unclaimed Packages. 

If your package was returned to us for Insufficient Address or Unclaimed packages, we will charge a full shipping label cost to resend. Varies from package weight and total.

$20 and less ($3.95 shipping)

$20-40 ($7.95 shipping)

$40-80 ($13.95 shipping)

$80-$150 ($18.95 shipping)

$150+ ($24.95 shipping)

Store credit will be issued excluding shipping for packages that are no longer wanted. Packages will need to arrive at our facilities to process the store credit refund process.  Full refunds for these packages will not be given. 

Please note: packages that have been unclaimed stay at your local post offices for up to 3 weeks, please follow up with your tracking number to see where your package is located. 

 

Domestic Shoppers:

SHIPPING OPTION

COST

USPS Standard Shipping (3-5 Business Days)

Free on orders $20 and over

USPS Express Shipping (2-3 Business Days)

Free on orders $20 and over

*Please use this as guide. There may occasionally be a delay due to factors out of our control.

 

International Shoppers:

International shipping cost varies by destination except Canada (Flat rate $10.95). Free shipping offer is not available for locations outside of USA

We currently do not ship to the following countries: Mexico, China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, the Crimean region of Ukraine, Sudan, and Syria. 

Customers located outside of the US must have a matching billing and shipping address. Your order will be canceled if your international addresses don’t match.

 

Delivery Time:

*Please use this as guide. Faster express services are always available at checkout. Standard shipping times are listed below. There may occasionally be a delay due to factors out of our control.

** Delivery times may exceed the 7-21 business days for more remote countries.

Zone 1

United States

Zone 2

Canada

Zone 3

 Europe

Zone 4

Australia

Zone 5

Rest of the World

3-5
Working days
7-15
Working days
7-21
Working days
7-21
Working days
7-21
Working days
  • Please ensure all delivery details are correct as once the parcel leaves our facility we are unable to change any information or intercept the item.
  • We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse. In the case of defective or wrong items, please contact customer service via e-mail comments@shopcherrie.com within three (3) business days of delivery and provide the nature of the defect. Any claims made after (3) business days will NOT be accepted.
  • In a rare circumstance, Cherrie is not liable to refund or replace an item if your parcel is lost in transit, once it has been dispatched from our facility.
  • Once your parcel is dispatched from our facility, Cherrie is no longer liable. In a rare circumstance if your item was lost or stolen in transit,  Cherrie bears no responsibility to refund or replace your item.
  • If taxes and customs fees are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.
  • Please note that Cherrie is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods. Please refer to your home country's government website for tax and duties charges for a full breakdown.

If you have any queries regarding our shipping information please contact us at comments@shopcherrie.com.

UPDATED (12.30.19)